Travel & Hospitality Solutions

Deliver Flawless Guest Experiences With Real-Time Communication

Keep travelers informed from booking to checkout with reliable SMS, WhatsApp, Voice, and Email messaging built for hotels, airlines, tours, and travel platforms across Africa.

35%

Fewer No-Shows

99.9%

Alert Delivery

<3s

Booking Confirm

24/7

Guest Messaging

The Challenge

One missed message can ruin a guest experience

Travel and hospitality businesses run on timing. When confirmations, delays, or check-in details don't reach guests quickly, no-shows rise, support queues explode, and brand trust takes a hit.

  • Guests miss bookings when confirmation and reminder messages fail to arrive
  • Flight, check-in, and itinerary changes create support overload
  • Hotels and tour operators juggle too many disconnected messaging tools
The Sendexa Solution

Guest Communication That Just Works

Sendexa unifies booking, travel, and hospitality messaging so every guest stays informed — whether they are online, offline, or already in transit.

  • Instant booking confirmations and itinerary updates via SMS and WhatsApp
  • Automated pre-arrival, check-in, and post-stay engagement sequences
  • Real-time delay, gate, and schedule alerts that reduce inbound support

Built for hotels, OTAs, tour operators, airlines, and hospitality groups

Platform Capabilities

Everything travel brands need to keep guests informed

From first booking to post-stay follow-up, Sendexa covers the high-stakes communication moments that define modern hospitality.

Booking Confirmations

Send instant confirmations with booking references, dates, and property details the moment a reservation is completed.

Travel Alerts

Notify guests about delays, gate changes, pickup windows, and weather impacts before they become support tickets.

Check-In Reminders

Reduce no-shows and late arrivals with automated reminders for flights, hotel stays, tours, and transfers.

Itinerary Updates

Push day-of schedule changes, meeting points, and activity details directly to guests on their preferred channel.

Guest Support

Offer two-way WhatsApp and SMS support so travelers can ask questions and get help without waiting on hold.

Post-Stay Engagement

Collect reviews, offer loyalty rewards, and re-engage past guests with personalized follow-ups that drive return bookings.

Guest Journey

How Sendexa powers the end-to-end travel experience

See how automated messaging supports every stage of the trip — reducing friction for guests and workload for your team.

01

Reservation Confirmed

A traveler books a flight, hotel, or tour. Sendexa delivers an immediate confirmation with key trip details.

02

Pre-Arrival Journey

Automated reminders cover check-in windows, document requirements, pickup times, and packing tips.

03

On-Trip Updates

If schedules change, guests receive real-time SMS or WhatsApp alerts so they always know what to do next.

04

Post-Trip Retention

After the stay or trip, Sendexa sends feedback requests and tailored offers that encourage repeat bookings.

0%
No-Show Reduction
0%
Message Reliability
0x
Faster Guest Updates
0/
Support Messaging

Powered by Sendexa APIs

Travel and hospitality workflows run on high-deliverability messaging APIs built for time-sensitive guest updates.

Trusted by travel and hospitality teams across Africa

Create seamless journeys with better guest messaging

Hotels, tour operators, and travel platforms use Sendexa to confirm bookings, reduce no-shows, and delight guests in real time.